Hi, I'm Crystal — Seeker of information, manager of knowledge, tamer of Blackboard, lover of cats.
It's nice to meet you! ☺

My Work

Summaries and artifacts of my recent work and accomplishments.

Select Major Projects »

• Technology Service Center - Team Wiki (OneNote, Office 365) [PDF]
• University Technology Knowledge Base (Zendesk Guide) [PDF]
• Student Experience Project [PDF]
• Zendesk / Support Macro Library (Zendesk Support, Markdown) [PDF]
• Key Volunteer / Family Readiness Coordinator (Marine Corps Family Readiness)

Select Knowledge Base Articles »

• Update your displayed first name in Blackboard (student) [PDF]
  Blackboard Learn, Ultra/Original Experience (LMS)
• Use your Microsoft Teams calendar within Outlook [PDF]
  Microsoft 365, Microsoft Teams, Outlook, Windows
• Allow resubmissions for an assignment dropbox in Blackboard (instructor / faculty) [PDF]
  Blackboard Learn, Original Experience (LMS)
• Create a journal post in Blackboard (student) [PDF]
  Blackboard Learn, Original Experience (LMS)

Awards & Recommendations

Awards »

• Certificate of Commendation for Excellence in Leadership
  Lieutenant Colonel J. G. Gruny, 4th Marines
  For role as Key Volunteer Coordinator

Recommendations »

• Letter of Recommendation, Major J. R. Duff, US Marine Corps
  For work as Key Volunteer/Family Readiness Coordinator
• Letter of Recommendation, Dr. Lyla Houglum, WEDA / OSU Extension
  Former employer

Statement of Ownership

This site contains the professional and educational work of the site owner, Crystal M. Hines. This content has been earned, created, written, and designed by me. None of the content contained herein shall be copied or duplicated, without written permission from myself, Crystal M. Hines.